Check your Spam/Junk folder
Your email account will have a Spam or Junk folder especially for senders the system doesn't recognize. Not all 'spam' messages are unwanted. They may be a first time message from an unknown sender. It is useful to check your Spam/Junk folder.
If you are expecting an email from PERSUIT, but you have not received a "PERSUIT Welcome" email, the email may be in your Spam/Junk folder.
3 different ways to check your Spam or Junk folder for a PERSUIT email:
- The normal search feature. Type ‘PERSUIT’ into the search bar. If there are no results you can do another search and include the Spam/Junk folder in the search parameters. (You will need to access the search settings and adjust to include ‘Spam/Junk’ in the search.
- Open the Spam/Junk folder and then use the Search feature. Type ‘PERSUIT’ into the search bar. If a PERSUIT email has been sent to Spam it will show up in this search. You then need to move the email message from the Spam folder to your inbox. The email program will allow you to mark the message as ‘not Spam’ or ‘move to Inbox’ or something similar.
- Open the Spam/Junk folder and scroll through the messages looking for a message from ‘firstname.lastname@example.org’. Once you find it move the email message to your Inbox.
If you find a message in your Spam/Junk folder and you move it to your Inbox the email system will know that you want to receive emails from PERSUIT and it should send them to your Inbox in the future.
If you do not find a PERSUIT message in your Spam/Junk folder and you think you should have received an email please contact us email@example.com .